Evolve Solutions
Service Terms & Client Guidelines
At Evolve Solutions, our goal is to build long-term, reliable partnerships. The following outlines how we work with our clients and what you can expect from us.
1. Our Services
We provide a range of technology services, including:
Managed IT support
Helpdesk and remote assistance
Onsite technical services
Infrastructure setup and maintenance
Network and cybersecurity management
Cloud and virtualization solutions
ERP and business system implementation
Backup and disaster recovery solutions
Each engagement is clearly defined in a proposal or service agreement so expectations remain aligned.
2. Clear Pricing
Our pricing may include:
Monthly service plans
Project-based fees
Hourly support services
Hardware and software procurement
Invoices are typically due within 7–14 days unless otherwise agreed.
Recurring services are billed in advance to ensure uninterrupted support.
If any additional work is requested outside the agreed scope, we will always discuss and approve pricing beforehand.
3. Hardware & Software
When we procure hardware or software on your behalf:
Ownership transfers to you upon full payment
Vendor licenses and subscriptions remain subject to third-party terms
Subscription-based systems must remain active to ensure continued functionality
We always aim to recommend solutions that are sustainable and cost-effective for your environment.
4. Service Expectations
We prioritize responsiveness and professionalism.
Critical issues are handled with priority
Response times depend on your selected service plan
Resolution times vary depending on complexity
Where formal Service Level Agreements (SLAs) apply, they will be documented in your agreement.
5. Working Together
To ensure smooth service delivery, we ask that clients:
Provide access to systems and facilities when needed
Maintain appropriate power, cooling, and connectivity
Designate decision-makers for approvals
Maintain valid licensing for supported software
Strong collaboration ensures better outcomes and faster resolution.
6. Security & Risk Awareness
We implement industry best practices in cybersecurity. However, no provider can guarantee complete immunity from evolving threats.
We strongly recommend:
Multi-factor authentication
Strong password policies
Verified and tested backups
Cyber insurance where appropriate
Security is most effective when it is a shared responsibility.
7. Data & Backups
Where backup services are included:
Retention and storage limits will be defined
Restoration testing may be performed as agreed
If backups are declined or disabled, Evolve Solutions cannot assume responsibility for data loss. We encourage proactive protection strategies for all critical systems.
8. Confidentiality
Your information is treated with strict confidentiality.
We only share information when:
Required by law
Necessary to deliver services (with trusted partners)
Authorized by you
Protecting your business integrity is fundamental to our partnership.
9. Limitation of Liability
While we work diligently to minimize disruption, technology environments involve third-party systems and external factors.
Evolve Solutions is not responsible for:
Internet provider outages
Utility failures
Vendor disruptions
Indirect or consequential business losses
Our goal is always to mitigate risk, respond quickly, and restore operations efficiently.
10. Term & Changes
Service agreements may be month-to-month or fixed term, depending on your selected plan.
If changes are required:
We will provide written notice
Any scope or pricing updates will be communicated transparently
11. Our Commitment
Evolve Solutions operates as a strategic technology partner — not just a vendor.
We focus on:
Stability
Security
Operational efficiency
Long-term sustainability
By engaging our services, you agree to these general service guidelines as part of your working relationship with us.
For formal agreements or customized service terms, please contact us directly.